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F.A.Qs
Frequently asked questions
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F.A.Qs
Frequently asked questions
How much does it cost for DialStorm’s AI receptionist to handle inbound calls, schedule appointments, and log customer data in Google Sheets?
For inbound call handling, the AI receptionist setup is a one-time fee of $1,000, including 250 free minutes. After setup, there’s a monthly fee of $200, covering up to 1,000 inbound minutes for tasks like call reception, appointment scheduling, and data entry into Google Sheets. This monthly plan also includes full support, ensuring the AI functions seamlessly for your business.
What is DialStorm’s AI Receptionist, and how does it work?
DialStorm’s AI Receptionist is an automated voice assistant designed to handle your business's phone calls. Using advanced AI, it can answer customer queries, manage bookings, and direct calls to appropriate contacts. The AI is trained on a knowledge base provided by your business, ensuring it understands your services, policies, and customer expectations. This allows it to respond accurately to calls without the need for human intervention, providing consistent support and engagement.
How long does it take to set up the AI receptionist?
The setup process typically takes two working days. During this time, we collect essential information about your business, including phone numbers, business details, working hours, and a knowledge base file that helps train the AI agent on how to handle common questions and scenarios relevant to your customers. This process ensures the AI is customized to deliver quality interactions that reflect your brand.
What information does DialStorm need for setup?
To ensure smooth setup, we require your business phone number, website, working hours, and an updated knowledge base file. This file should include key FAQs, product or service details, and responses to commonly asked questions, which enables the AI to answer accurately and deliver an experience tailored to your business. This data helps in training the AI for relevant and effective customer interactions.
Can the AI receptionist handle both inbound and outbound calls?
Yes, DialStorm’s AI receptionist is equipped to manage both inbound and outbound calls. Inbound call features include customer support, booking management, and basic inquiry responses. For outbound calls, the AI can handle sales, telesales, and call center operations, allowing you to proactively reach out to customers, schedule appointments, conduct surveys, and follow up on leads effectively.
Does the AI handle calls outside of business hours?
Absolutely, DialStorm’s AI receptionist offers 24/7 availability, ensuring that your business never misses a call, even outside regular working hours. Whether customers call in the evening, on weekends, or during holidays, the AI receptionist can manage their inquiries, provide essential information, and take messages, enhancing customer satisfaction by offering uninterrupted support.
What CRM systems can I integrate with DialStorm?
DialStorm integrates seamlessly with a wide range of CRMs, including popular platforms like Zoho, HubSpot, Salesforce, GoHighLevel (GHL), SugarCRM, and Google Sheets. These integrations allow the AI receptionist to automatically log interactions, update customer details, and sync data in real-time, creating a unified workflow that reduces manual data entry and ensures all team members have up-to-date information.
How does CRM integration benefit my business?
Integrating DialStorm with your CRM helps centralize customer interactions and keeps records accurate across platforms. It automates data sharing, so when the AI receptionist handles a call, the information is automatically logged in your CRM. This saves time, minimizes errors, and enables your team to access all customer data from one place, streamlining follow-ups and improving customer service.
Is the AI receptionist multilingual?
Yes, DialStorm’s AI receptionist supports multiple languages, allowing it to engage with diverse customer bases effectively. This feature enables businesses to serve customers in their preferred language, making interactions smoother and more personalized. You can choose the languages based on your customer demographics, allowing the AI to handle inquiries seamlessly across language barriers.
What industries can benefit from DialStorm’s AI receptionist?
DialStorm’s AI receptionist is suitable for various industries, including healthcare, legal, hospitality, sales, property management, and service-based businesses like plumbing and landscaping. It’s designed to handle industry-specific tasks, such as appointment scheduling for healthcare, guest reservations for hospitality, and lead qualification for sales, making it a versatile solution for businesses of all kinds.
Can I customize the AI's responses to fit my brand?
Yes, DialStorm’s AI receptionist is highly customizable. Using your knowledge base and specific instructions, we configure the AI to respond in a way that reflects your brand’s tone and style. You can update the knowledge base anytime to ensure the AI’s responses remain relevant, accurate, and aligned with your evolving business needs.
What security measures does DialStorm implement to protect my data?
DialStorm prioritizes data security, employing strict protocols and encryption to protect customer information. All data, including call logs and CRM integrations, is handled in compliance with data protection regulations to ensure your customers’ information remains confidential and secure.
Can DialStorm’s AI receptionist route calls to human agents if needed?
Yes, DialStorm’s AI can seamlessly transfer calls to human agents when further assistance is needed. If the AI encounters a complex inquiry or if a customer requests human interaction, it will route the call according to predefined workflows, ensuring that customer needs are met efficiently without disrupting service.
Does DialStorm’s AI receptionist support lead generation and follow-ups?
DialStorm’s AI is designed to qualify leads by asking specific questions and gathering important information, which is then shared with your team for follow-up. Additionally, it can handle follow-up calls, send reminders, and engage with leads periodically, maximizing conversion opportunities and ensuring no potential client is overlooked.
What kind of post-call actions does the AI handle?
After each call, DialStorm’s AI can execute specific actions such as logging customer details in the CRM, setting follow-up reminders, sending SMS confirmations, or emailing call summaries. This helps maintain continuity and keeps your team informed of each interaction for better decision-making.
Can DialStorm’s AI manage high call volumes?
Yes, DialStorm’s AI receptionist is built to handle high call volumes effectively. It can manage simultaneous calls without delays, ensuring all customers receive timely responses. This feature is particularly beneficial for businesses with peak calling hours or seasonal spikes in customer inquiries.
Does DialStorm offer a free trial for new users?
Yes, DialStorm offers a free trial, allowing businesses to explore the features and benefits of the AI receptionist before committing. This trial period enables you to test how the AI manages calls, integrates with your CRM, and enhances customer satisfaction, giving you insight into its effectiveness for your business.
How does DialStorm help reduce operational costs?
By automating routine and repetitive tasks, DialStorm’s AI receptionist reduces the need for additional staff, allowing your team to focus on higher-value activities. This cost-effective solution minimizes the expense of call handling and enhances efficiency, providing quality service without increasing operational overhead.
Can I update the AI’s knowledge base after setup?
Yes, you can update the AI’s knowledge base anytime. Simply upload new information or instructions, and the AI will adapt its responses accordingly. Regular updates ensure the AI’s responses remain accurate and reflect any changes in your business offerings, policies, or customer needs.
Does DialStorm provide ongoing support after setup?
Yes, we offer continuous support to help you optimize your AI receptionist. Our team assists with technical issues, provides advice on best practices, and ensures that your AI is always up-to-date and functioning at its best. This support ensures your business can fully leverage the AI’s capabilities for sustained growth and customer satisfaction.